- troosmag
- Nov 12, 2018
- 7 min read

October 10th is World Mental Health Day. It’s also the day a mental health advocate woke me up to struggles and realities greater than my own. It was after five and my long work day was finally over, so I headed to my car and made my way out of the parking lot. A minor struggle that afternoon centered around getting to my next location safely. The rain was coming down heavier than expected and rush hour traffic started to get thick. Eventually making it to my destination, I parked and went inside. Heavy rain and all, Starbucks would now serve as my home away from home, but they had croissants, so they got a pass. Shortly after my arrival, my plus one shows up and for the next three hours, it’s a judgment free discussion zone. Any other day, we would chit-chat about family, friends and everyday life, but today that norm is on pause as the cards have shifted to a more important focus. Not to keep you guessing any longer, but the Founder and Executive Director of Peace of Hope Foundation Inc., Tiffany Fox, took time out of her schedule to drop some much needed knowledge on life and how we react to it.
~PEACE~
A nurse by trade, Tiffany wasn’t too keen on the hospital setting. She made the jump to community nursing, where in this field she stumbled upon mental health. “I began to see that it was a preconceived notion. Most people are afraid of people when they hear mental health, but to help those people live day to day - it became a passion,” she explained. Assisting those living day to day with a mental illness meant teaching patients how to manage it, and also stepping on the outside to challenge the aspect of how outsiders viewed it. Each day was a learning experience for her, but the greatest vulnerability came when she recognized it wasn’t just her patients dealing with it. “I began to realize all of the mental health issues in my family,” TIffany recalled. And it wasn’t just limited to mental health, but substance abuse issues as well; and on both sides of her family. Dealing with this externally and internally, her vantage point changed with a focus to view mental health as a medical illness. This adopted mentality says we should look at the person rather than the diagnosis; this is how you view someone diagnosed with a “medical condition” right? Hearing that a loved one, co-worker, or even someone you don’t know was diagnosed with diabetes or cancer, we immediately become compassionate and concerned. Why not do the same for someone with a mental illness.
“Depression or mental health can affect your ability to keep a job,” advised Tiffany, but that’s not all. In addition, she noted it can affect your ability to keep housing, raise children, keep a job, and interact with others. Keep in mind a normal routine such as your hygiene may also be affected. The ability to resolve such setbacks is not as easy as it seems. “The initial barrier is them understanding they have a mental illness,” says Tiffany. To improve our chances of understanding how this is done, she told the story of a patient who was suicidal, and wasn’t taking her medication. The patient’s issue translated to the side effects and how it made her feel. Instead of dismissing the woman’s decision to discontinue her medication or even walking away, Tiffany took the moderate approach with meaningful conversation. “So I said, if I told you, you had diabetes would you take the medication?” The patient’s reply was,”yes.” “I said if I told you, you had cancer, would you take the medication?” Again her reply was, “yes.” Tiffany responded, “And so I said, what’s the difference?” Her last reply was, “I’m not sick.” Using years of mental health experience and sensitivity to this specific case, Tiffany furnished straightforward feedback to help the patient understand that she is sick; that her mind is still an organ, it’s just dysfunctional right now. “So medication is not always the key, the key is to first make them understand there is something wrong.” She outlined after telling this story that once they understand they have an illness, now they can talk about the treatment plan. One-on-one moments, such as the situation described, are a key reason why Tiffany started her non-profit, Peace of Hope Foundation Inc.
“With the non-profit, I was able to help the community more, and kind of make my own rules and regulations,” Tiffany revealed when describing the red tape from insurance companies, which prompted her to start a non-profit. “I’ve been in mental health for about fifteen years, and in that I discovered with insurance companies, there’s a lot of red tape. They tell you how long to treat and how you can treat.” Not believing that clients and patients should be at the mercy of insurance companies that don’t understand the process or recognize how long patients should truly be treated, Tiffany took matters into her own hand.
~OF~
Peace of Hope Foundation Inc, is a 501(c)(3) non-profit organization operating since 2013. Tiffany Fox is the Founder and Executive Director, and has committed her purpose to assisting the community through Peace of Hope’s primary focuses of: Intensive Case Management, Mental Health, and Substance Abuse. “What we do is link, arrange, and coordinate services for individuals in the community,” says Tiffany. Those services can fall under a vast range of aid such as: finding housing and jobs, mental and substance abuse treatment, and finally, utility and rental assistance. Peace of Hope Foundation operates in a way that caters to the specific needs of their clients and patients, so much so, you can literally see the difference when comparing their methods to that of insurance companies. To help give us more of a visual, Tiffany outlines some of those differences:
Insurance companies may only allow 90-180 days for treatment. Peace of Hope has no time restriction for treatment. Previous clientele under Peace of Hope’s case management have lasted up to three years.
Medicaid may mandate that accepting federal funds negates the use of adding spirituality, religion, and the church to the mix. Peace of Hope includes spirituality and accepts all persons and their beliefs.
Medicaid may dictate what the treatment plan looks like; whereas, Peace of Hope does not.
The state of North Carolina no longer pays for case management. “Therapist aren’t case managers. You can’t go to your therapy appointment and say do you know anybody who can pay my bills?,” says Tiffany. A question like this is built for a case manager to handle. Because of the need, Peace of Hope went full throttle with their start-up.
In terms of Peace of Hope’s case management policy, it can either be short-term or long-term. When we say short-term, it could be a matter of finding assistance to pay a utility bill or searching for a doctor that accepts a particular type of insurance. For long-term case management, Peace of Hope Foundation Inc. partners with the Salvation Army. This partnership allows clients/patients coming from shelters to be placed in a housing program and receive required case management. Some of the positives with this type of case management include: budgeting tips, utility bill assistance, housing checks, and talks with housing management or landlords. Typically the longer term case management aren’t folks who are homeless because they can’t pay their bills. As Tiffany explained to me, it’s a whole big sector of how these clients/patients think about life and their mental health. Sometimes it takes years to work with them and help get them back on track, but Tiffany and Peace of Hope are fully dedicated to seeing it through.
Additional segments that fall under Peace of Hope include: R.A.K.S (Random Acts of Kindness), Thanksgiving and Christmas drives, and lastly a socks/hats/scarf drive for the homeless. Just recently Peace of Hope added Voice of Hope which brings mental health/substance abuse education and awareness via speaking engagements and written publications.
~HOPE~
“The goal is independence, the goal is not for us to hold your hand.” Tiffany made this crystal clear as she expounded upon a client where she missed that he dealt with substance abuse. He was currently under the long-term case management plan (home budgets and all), but his money was slipping away to support a habit he had since the eighties. He masked his drug habit so well that Tiffany never caught it. And so as we talked about it and Tiffany expressed her human emotion of pain in the fact she missed it, my question to her revolved around how long would she continue assisting him. Her reply to me was short and sweet, “however long it takes.” She could make such a bold statement with confidence because she understands the key to it all - building relationships. “The key is to treat these people as people and build relationships,” she noted.

As our discussion ended, we talked about the future of Peace of Hope Foundation. “I would love for Peace of Hope Foundation Inc. to become a Federal Qualified Healthcare (F.Q.H.C.) - and it’s a one stop shop,” Tiffany stated before continuing with the rest. “I would love POH to have a transitional home for the homeless; HIV home for clients with HIV/AIDS; and a home for veterans.” She also wants to open an urgent care, and lastly expand her platform for mental health awareness to larger audiences.
“I’m thankful to have hope and to instill hope in others.” These are the inspirational words Tiffany left me with as we prepared to gather our belongings and leave. I learned way more than I expected, but I’m also thankful for people like Tiffany and Peace of Hope Foundation Inc. It doesn’t take a special person to carry out a mission such as this, it takes a passionate person to execute it; and that’s what Tiffany is - passionate about bringing peace, and faithful enough to hope.
Story by C. Williams
IG - @peoplepublicis @troosmag

For more information, please visit www.peaceofhopefoundation.com
Peace of Hope Foundation Inc.
121 S Elm St Ste. 2 Greensboro, NC 27401
peaceofhopefoundationadm@gmail.com